Response Times
Standard Support: 24-48 hours (Mon-Fri)
Security Issues: Within 24 hours
Before Contacting Support
Please include the following in your request:
- Your Jira Cloud instance URL
- Browser you're using
- Description of the issue
- Steps to reproduce
- Any error messages
- Screenshots if applicable
Quick Troubleshooting
Notes Not Saving?
Try refreshing the page. Check your internet connection and clear browser cache.
Panel Not Appearing?
Verify the app is installed. Admins can check in "Manage apps".
Error Messages?
Take a screenshot and include it in your support request.
Feature Requests
Have ideas for improvements? Email us at support@technicaldost.com with subject "Feature Request".
Security Issues
Report security vulnerabilities to security@technicaldost.com. We respond within 24 hours.